1. Be sure you have installed the latest update available to you, which can be found here: http://www.camelotsoftware.com/Camelot3ProgramUpdate.htm
2. If running Windows 7 or Vista, you must disable User Account Control. To learn how to do this, refer to this topic: http://www.camelotsoftware.com/camelotkb/questions/174
3. Be sure you are accurately typing a valid username and password.
b. The default login: username "ADMIN" password "camelot" (no quotes)
4. (Network only): If the machine you are unable to open the program on is a client/workstation machine, and not the server (meaning you CAN open it on the server, but not the clients)...
then it is possible that the IP address of your server machine has changed. and so the client is no longer looking for the server at the correct IP address.
If the machine you are unable to connect to IS your server, then skip to step 6.
Otherwise:
b. Go to the Misc/Setup > Company/Misc Info option, and select the Welcome tab
c. Carefully write down the IP address of the server, shown there
d. Go to the client/workstation machine on which you are unable to open Camelot3 program on, and do the following:
ii. Double-click on your local disk C: drive
iii. then double-click on the "Program Files" folder (or "Program Files (x86)" for 64-bit)
iv. then double-click on the "Camelot3" folder
v. Inside the “Camelot3” folder, find the file named either “Camelot” or "Camelot.ini" with a file type (Type) of “Configuration Settings”. Double-click on that file.
vi. If you get a message that says "Windows doesn't know what program to use to open the file":
- scroll and select the Notepad program
viii. Close this file with the red “X” at the upper right and choose “Yes” to save changes. Try again to login to Camelot3 on this machine.
5. (Network only): If you are still unable to open the software on your client/workstation computer, but you CAN open it on your server…
a. Confirm that you do not have a firewall program running on your server machine that is blocking the Firebird server by disabling any and all firewalls (Norton product, McAfee, Spybot, TrendMicro, etc.) EXCEPT Windows Firewall on your SERVER machine.
b. For Windows 7, you can add the required port exception (TCP port 3050) to the firewall using the instructions found here:
http://maximumpcguides.com/windows-7/open-a-port-in-windows-7s-firewall/
c. For Windows Vista, you can add the required port exception (TCP port 3050) to the firewall using the instructions found here: http://windows.microsoft.com/en-US/windows-vista/Open-a-port-in-Windows-Firewall
d. For Windows XP, you can add the required port exception (TCP port 3050) to the firewall using the instructions found here: http://www.no-ip.com/support/guides/routers/configuring_windows_xp_firewall.html
6. You may not have the necessary windows permissions to open the program.
If you are logged in on your computer as a user that is not an Administrator user, then your windows security settings may be keeping you from opening the program. Refer to this topic for help with properly setting your permissions in this case: http://www.camelotsoftware.com/camelotkb/questions/180
7. Be sure the Firebird Server program is running on your server machine.
On your server machine, look in your windows Control Panel under Add/Remove Programs (or Programs and Features), and be sure you see Firebird listed there. If you do not, then someone has removed it inadvertently. To resolve this, you will need to uninstall and reinstall Camelot3. Refer to this topic for specific steps for uninstalling and reinstalling Camelot3 on your server machine: http://www.camelotsoftware.com/camelotkb/questions/181
You should have the necessary links to do this within emails you received after purchasing. If not, please contact us through the Contact link at the top of this knowledgebase with all of your company information with subject line “Reinstall Links Needed for version 3.?" with whatever version it is that you need to reinstall.
If Firebird is installed, then:
ii. Select the Processes tab
iii. Click on the "Image Name" column header there to sort by that column
iv. Look for "fbserver.exe". If you don't see it there, then restart your computer.
b. If you still don't see fbserver.exe listed in your processes, go to Windows Start > Control Panel > Administrative Tools > Services > find the Firebird Guardian service listed there, and Start it - and also make sure the start type is set to Automatic.
8. If Firebird is installed and running, and you still cannot login:
Confirm that you have a Camelot3 database file (default is CAMDB.FDB) in the C:\Program Files\Camelot3\Database folder on your server.
a. If you do, look in the C:\Program Files\Firebird\Firebird_2_0 folder for an aliases file (aliases.conf)
b. Open the aliases.conf file to see that there is a line there for "camelot = c:\program files\camelot3\database\CAMDB.FDB"
c. If not, add the above line within the quotes
d. If your database file name or path is different than line b above, make the appropriate change in the path and restart your computer.
9. If you have checked all the above, are you are running Windows 64-bit and still cannot open Camelot3, then refer to this topic about installing on Windows 64-bit:
http://www.camelotsoftware.com/camelotkb/questions/164
10. If you are still having a problem...
then contact technical support here (http://www.camelotsoftware.com/camelotkb/contact.php) and for fastest response be sure to include all of the following as it is most likely registered with us:
b. Your name and position at the company
c. Registered Company Address
d. Registered Company Phone Number(s) and your number if different
e. The version number of your program (found on Help > About screen)
keywords: cannot open Camelot3, cannot login, login, unable to connect to main database, unable to connect
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