Camelot Software Knowledge Base

First be sure you have installed the latest update available to you for Camelot 3.x, which can be found here: http://www.camelotsoftware.com/Camelot3ProgramUpdate.htm.

Also, make sure if you are running Windows Vista or Windows 7 that you have disabled the User Account Control feature in windows.

If you are still having trouble logging into Camelot3, then it could be because of one of the following:

1. You are using an incorrect username or password. 

These items are case-sensitive, so being sure you are using the proper upper or lower case.  The default login for Camelot3 is all uppercase, username "ADMIN" with a password that is all lowercase of "camelot".

2. If you are on a network, and the machine you are unable to connect to Camelot3 on is a client/workstation machine, and not the server...

then it is possible that the IP address of your server machine has changed, and so the client is no longer looking for the server at the correct IP address.  

Go to the machine that you have the server version of Camelot3 installed on, and open the Camelot3 program.  If you are NOT able to open Camelot3 on your server, then continue on to step 4 and following.  If you are able to open Camelot3 on your server, but still not on the client/workstations, then go to the Misc/Setup > Company/Misc Info option, and notice there on the first Welcome screen it shows the IP address of this server machine.  Write that down.  Then go to the client/workstation machine you are unable to open the Camelot3 program on, and go to windows Start > My Computer (or Computer in vista) > double-click on your local disk C: drive, then double-click on the "Program Files" folder - or "Program Files (x86)" for 64-bit > then double-click on the "Camelot3" folder, and inside it, find the file named "Camelot.ini", or it may just say "Camelot" but the file type it shows for it will be Configuration Settings, and double-click on that file.  If it says windows doesn't know what program to use to open it, choose Select Program from List, click Next, and choose the Notepad program.  Then you will see an entry in this file that says "fbhost = " and then has an IP address.  Change this IP address here to be the one you wrote down from your server machine, and then close this file with the X at the upper right and say Yes to save changes.  That will likely solve your problem.

3. If you are on a network, and you are able to open the software on your main/server computer, but not the client/workstations...

confirm that you do not have a firewall program running that is blocking the Firebird server by disabling any and all firewall programs (Norton Antivirus, McAfee, Spybot, etc. - any program that may contain a firewall). 

The only firewall that should be running is the Windows Firewall (Start > Control Panel > Windows Firewall), and on it Exceptions tab, there should be an exception added for the Firebird Server on TCP port 3050. 

To add this exception, go to windows Start > Control Panel > Windows Firewall, click Change Settings, click Add Port, put in a Name of "fbserver" or "Firebird Server", and the port number of 3050, and be sure TCP is selected, and click OK.  You can find instructions for adding this port exception to the firewall in Windows 7 here: http://maximumpcguides.com/windows-7/open-a-port-in-windows-7s-firewall/

4. You may not have the necessary windows permissions to open the program.
If you are logged in on your computer as a user that is not an Administrator user, then your windows security settings may be keeping you from opening the program.  Click here to view a topic about setting permissions for non-administrator users.

5. Is the Firebird Server program running on your server machine?

Camelot3 requires Firebird, a database server program, to be running on your server machine. 

On your server machine, look in your windows Control Panel under Add/Remove Programs, and be sure you see Firebird listed there.  If you do not, then someone has removed it inadvertently.  To resolve this, you will need to uninstall and reinstall Camelot3 and the latest update for it.  Click here to see specific steps for uninstalling and reinstalling Camelot3 on your server machine.  You should have the necessary links to do this within emails you received after purchasing.  If not, please contact us through the Contact link at the top of this knowledgebase with all of your company information and what you are needing.

If Firebird is installed, then confirm that it is running by looking in your windows task manager (right-click on your windows taskbar at the bottom of your desktop and choose Task Manager) on the Processes tab (you can click on the "Image Name" column header there to sort by that column) and look for "fbserver.exe", if you don't see it there, then restart your computer.  If you still don't see fbserver.exe listed in your processes, then it could only be because your computer kept it from loading and starting automatically as it should.  Go to windows Start > Control Panel > Administrative Tools > Services > find the Firebird Guardian service listed there, and Start it - and also make sure the start type is set to Automatic.

6. If Firebird is installed and running, and you still cannot login:

Confirm that you have a Camelot3 database file (default is CAMDB.FDB) in the C:\Program Files\Camelot3\Database folder on your server.  If you do, then confirm that in the C:\Program Files\Firebird\Firebird_2_0 folder, there is an aliases (aliases.conf) file, and open it to see that there is a line there for "camelot = c:\program files\camelot3\database\CAMDB.FDB", and if not add that, or if your database file name or path is different, make the appropriate change there, and then restart your computer.

7. If you have checked all the above and still cannot open Camelot3, if you are running a Windows 64-bit operating system, then refer to this topic about installing on Windows 64-bit.

8. If you are still having a problem, then contact technical support here and be sure to include the version number of your program (found on Help > About screen) and all of your correct contact information.

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