Knowledge Base

Troubleshooting - Why is the client's balance increasing or doubling after I've entered a payment?

When editing a payment entry that has already been newly entered, you need to take note that whatever the amount is will be negated since payments lessen a client's balance, so you will notice that the amount will be negative where you may have previously entered a positive payment amount. 

This is normal.  But if you are making a change to the payment record of some sort, be sure you take that negative off before you press OK or else it will incorrectly add to the client's balance instead of subtract from it. 

Again, this will only be the case when you have to edit a payment entry.

So when a client's balance seems wrong, you will always find some sort of problem with the Transactions entered for the client.  The balance for a client is simply the summation of the transaction amounts.

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