http://www.camelotsoftware.com/camelotkb en-us http://www.camelotsoftware.com/camelotkb ActiveKB NX kb@camelotsoftware.com Thu, 09 Sep 2010 11:27:31 CDT 20 http://www.camelotsoftware.com/camelotkb/questions/19/ http://www.camelotsoftware.com/camelotkb/questions/19/ Authorization Codes are needed to open the software The software is protected from piracy through the use of authorization codes. For Camelot 2.x and older:After having the program inst ... Tue, 01 Sep 2009 14:18:27 CDT http://www.camelotsoftware.com/camelotkb/questions/20/ http://www.camelotsoftware.com/camelotkb/questions/20/ PROBLEM / ERROR: Cannot start your application. The workgroup information file is missing or opened exclusively by another user. This usually means that for some reason, the workstation cannot ... Tue, 09 Mar 2004 17:10:47 CST http://www.camelotsoftware.com/camelotkb/questions/21/ http://www.camelotsoftware.com/camelotkb/questions/21/ PROBLEM / ERROR: “DAO Error...” Common types: Record is deletedNo Index for fieldNo current recordDataset not in edit or insert mode ( Data set not in edit or insert mode ) Usually these errors m ... Thu, 08 Apr 2004 14:56:09 CDT http://www.camelotsoftware.com/camelotkb/questions/22/ http://www.camelotsoftware.com/camelotkb/questions/22/ NOTE: This error would only happen possibly on a Windows 95 or 98 installation, and should not happen on a 2000 or XP installation, since the MDAC is a part of those operating systems. Problem: Af ... Fri, 20 Feb 2004 20:50:52 CST http://www.camelotsoftware.com/camelotkb/questions/23/ http://www.camelotsoftware.com/camelotkb/questions/23/ The balance for an order will not be updated until the Status on the order is marked as Done. Then, based on the Payment Terms you have set for the order and the date on the order, there will be ... Fri, 20 Feb 2004 20:57:31 CST http://www.camelotsoftware.com/camelotkb/questions/29/ http://www.camelotsoftware.com/camelotkb/questions/29/ PROBLEM / ERROR: “Unrecognized Database Format” This problem can sometimes be corrected simply by running the Camelot Database Utility program (Start > Programs > Camelot > Camelot DB U ... Fri, 20 Feb 2004 21:21:21 CST http://www.camelotsoftware.com/camelotkb/questions/30/ http://www.camelotsoftware.com/camelotkb/questions/30/ If you ever get an error message that says something like "Access Violation at address...", that means that there was an error in accessing some part of memory on your computer. If the error pops ... Fri, 27 Feb 2004 14:05:57 CST http://www.camelotsoftware.com/camelotkb/questions/31/ http://www.camelotsoftware.com/camelotkb/questions/31/ You would most likely get this error because you have invalid criteria entered for a report. Please refer to the topics about the Criteria screen for help on setting up criteria. If you are gett ... Fri, 20 Feb 2004 21:30:17 CST http://www.camelotsoftware.com/camelotkb/questions/32/ http://www.camelotsoftware.com/camelotkb/questions/32/ These instructions take you through every place in the program where the tax setup comes into play. Follow these closely, and you should solve whatever tax problems you may be having. 1. Go to Mi ... Fri, 20 Feb 2004 21:33:41 CST http://www.camelotsoftware.com/camelotkb/questions/33/ http://www.camelotsoftware.com/camelotkb/questions/33/ If you are having trouble getting your commissions to figure right when you view the results in the Technician Commissions Report, then you may want to follow these steps to be sure that you have ... Thu, 19 Jun 2008 16:04:44 CDT http://www.camelotsoftware.com/camelotkb/questions/94/ http://www.camelotsoftware.com/camelotkb/questions/94/ A window is not showing on screen when it should (has been minimized, moved off viewable area, can’t find window).- or -When I click on Clients/Contacts from the main menu, nothing happens. - or - ... Wed, 14 Jul 2004 11:46:22 CDT http://www.camelotsoftware.com/camelotkb/questions/115/ http://www.camelotsoftware.com/camelotkb/questions/115/ Anytime you see the date 12/30/1899, it means that field is not set to any date, or in other words, it is set to zero. 12/30/1899 is actually date zero.You may see this in a field named Loss Date ... Thu, 26 Feb 2004 16:49:18 CST http://www.camelotsoftware.com/camelotkb/questions/117/ http://www.camelotsoftware.com/camelotkb/questions/117/ This error means that the program you are running is older than the database you are trying to connect to.This usually happens when reinstalling. Be sure you are using the most recent CD that you ... Mon, 01 Mar 2004 10:58:44 CST http://www.camelotsoftware.com/camelotkb/questions/137/ http://www.camelotsoftware.com/camelotkb/questions/137/ Camelot offers free 24-hour web support via our searchable web knowledgebase. Also, you can submit questions to us for email response by clicking here.Additional support is available by calli ... Wed, 17 Dec 2008 12:26:21 CST http://www.camelotsoftware.com/camelotkb/questions/147/ http://www.camelotsoftware.com/camelotkb/questions/147/ If you are getting a login screen and you are unable to login, and there is no other error message appearing before you get this login screen, then you may simply have a corrupted workgroup inform ... Wed, 12 May 2004 10:10:20 CDT http://www.camelotsoftware.com/camelotkb/questions/149/ http://www.camelotsoftware.com/camelotkb/questions/149/ There are evidently some printers that do not print graphics well from Camelot. Camelot sends information to the printer using Windows graphics printing functionality (it draws to the printer's c ... Tue, 18 May 2004 14:42:21 CDT http://www.camelotsoftware.com/camelotkb/questions/150/ http://www.camelotsoftware.com/camelotkb/questions/150/ Any workstation on a network that connects to the database on another computer needs to have full read/write permissions to the Windows Registry key used by Camelot. This is so that when the pr ... Mon, 08 Feb 2010 13:08:47 CST http://www.camelotsoftware.com/camelotkb/questions/153/ http://www.camelotsoftware.com/camelotkb/questions/153/ If when attempting to open the program, you get an error that says Cannot Find File, then this means that either your Camelot program folder has been moved, or the database file(s) it uses have be ... Tue, 15 Jun 2004 15:47:55 CDT http://www.camelotsoftware.com/camelotkb/questions/161/ http://www.camelotsoftware.com/camelotkb/questions/161/ If you are having any problems with your Camelot program not saving data, or your database now seems blank or not updated and you are running Windows Vista, it is because you have user account c ... Wed, 23 Sep 2009 10:18:28 CDT http://www.camelotsoftware.com/camelotkb/questions/165/ http://www.camelotsoftware.com/camelotkb/questions/165/ If you are running Camelot3 on a Windows 2003 Server, and it seems to be running slowly, check the following:1. If you have CPU that supports hyperthreading try disabling it to see if that helps ... Thu, 23 Oct 2008 13:26:17 CDT http://www.camelotsoftware.com/camelotkb/questions/166/ http://www.camelotsoftware.com/camelotkb/questions/166/ If you are experiencing criteria or funnel entries that are no longer working like you thought after upgrading to Camelot3 from previous editions of Camelot, then one likely reason has to do with ... Thu, 30 Oct 2008 13:34:30 CDT http://www.camelotsoftware.com/camelotkb/questions/167/ http://www.camelotsoftware.com/camelotkb/questions/167/ First be sure you have installed the latest update available to you for Camelot 3.x, which can be found here: http://www.camelotsoftware.com/Camelot3ProgramUpdate.htm.Also, make sure if you are ... Wed, 21 Apr 2010 15:30:24 CDT http://www.camelotsoftware.com/camelotkb/questions/169/ http://www.camelotsoftware.com/camelotkb/questions/169/ If you get this error message when trying to open a report either to preview it or go into its layout/design, use the following steps to solve the problem:WHAT VERSION OF THE PROGRAM ARE YOU RUN ... Thu, 12 Feb 2009 14:41:46 CST http://www.camelotsoftware.com/camelotkb/questions/171/ http://www.camelotsoftware.com/camelotkb/questions/171/ Microsoft stopped including their program for reading 32-bit .hlp files when they came out with Vista, but you can download the program needed to read .hlp files in Vista still from here:http://go ... Wed, 11 Feb 2009 09:27:19 CST http://www.camelotsoftware.com/camelotkb/questions/178/ http://www.camelotsoftware.com/camelotkb/questions/178/ To reload the forms and reports that came with the program: First, you need to know what version of Camelot you are running. From the pull-down menu options across the top of your Camelot scre ... Tue, 14 Jul 2009 09:43:20 CDT http://www.camelotsoftware.com/camelotkb/questions/180/ http://www.camelotsoftware.com/camelotkb/questions/180/ If you have multiple users setup on a particular computer, and some of those users are not in the windows Administrator user group, then they may have trouble using Camelot because of permissions ... Mon, 08 Feb 2010 13:09:02 CST http://www.camelotsoftware.com/camelotkb/questions/181/ http://www.camelotsoftware.com/camelotkb/questions/181/ The most common reason for needing to reinstall Camelot3 is when someone inadvertantly removes the Firebird database program, which is needed to run Camelot3.This Firebird database program is in ... Thu, 23 Jul 2009 13:45:28 CDT